Texas Department of Insurance

Independent Dispute Resolution

Request and view billing dispute claims.

Do you want to set up an account?

  • Health plans: Email IDR@tdi.texas.gov and we will set up an account for you.
  • Mediators and arbitrators: When you are certified by TDI, you will get an email with instructions on how to set up an account.
  • Health care providers: After you request access, we will send you a temporary password.

Questions about this portal?

Email IDR@tdi.texas.gov or call 855-839-2427.

Are you a consumer / patient who got a medical bill you weren't expecting?

If yes, go to our Get help with a surprise medical bill webpage.