Managed care carriers must use this portal to report payment of clean claims and applicable penalties and interest to the Texas Department of Insurance (TDI).
If you are a third-party administrator: Before we can grant you access, the managed care carrier must email an authorization letter to PromptPay@tdi.texas.gov. Their letter requesting access must be on the manage care carrier's letterhead and include:
If you are a licensed HMO or insurer: Fill out the request access form. After you submit the form, you will get an email with a temporary password.
View Prompt Pay FAQs.